At MedicoTech Solutions ("we," "us," or "our"), we value the trust you place in us. This Privacy Policy details how we collect, use, maintain, and protect your information when you visit our website or utilize our services, including Thesis Assistance, Research Support, Website Development, and App Development.
This policy is drafted in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, along with global best practices for data privacy.
1. Information We Collect
We collect only the information that you voluntarily submit to us to facilitate our services. This includes:
- Personal Identity Information: Name, Email Address, Phone/WhatsApp Number, Professional Designation (e.g., Doctor, Resident), Speciality, and Institutional affiliation.
- Project-Related Data: Details of your research requirements, website preferences, or app specifications submitted via our contact forms.
- User-Submitted Files: Documents such as research protocols, thesis drafts, data sheets, or existing manuscripts uploaded for editing or analysis.
2. Confidentiality of Research Data & Intellectual Property
We understand that medical research, thesis work, and unpublished manuscripts constitute highly sensitive Intellectual Property (IP). We are strictly committed to the following:
- Non-Disclosure: Any thesis, synopsis, data set, or manuscript shared with MedicoTech is treated as strictly confidential. We do not share, sell, or distribute your research to third parties, journals, or other clients.
- No Ownership Claim: MedicoTech claims zero ownership over the intellectual property of the work we process. The copyright and authorship remain solely with you (the client).
- Data Deletion: Upon project completion and your confirmation, client files are permanently deleted from our working servers within 30 days, unless a longer retention period is requested for future revisions.
3. How We Use Your Information
The information collected is used solely for the following purposes:
- To provide the specific services requested (e.g., editing your thesis, building your website).
- To communicate with you regarding project updates, queries, or delivery.
- To improve our website functionality and service offerings based on user feedback.
- To comply with legal obligations, if required by Indian law.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. By using our website, you consent to the use of cookies in accordance with this policy.
- Essential Cookies: Necessary for the website to function (e.g., secure log-in, session management).
- Analytics Cookies: We may use third-party tools (like Google Analytics) to understand how visitors interact with our site. This data is anonymized and aggregate.
You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the website.
5. Data Security
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Limitation of Liability (Force Majeure)
While we are committed to delivering high-quality services within agreed timelines, MedicoTech shall not be held liable for any delay or failure in performance resulting from events beyond our reasonable control ("Force Majeure"). These events include, but are not limited to:
- Natural calamities (floods, earthquakes, storms).
- Pandemics, epidemics, or public health emergencies.
- Internet service provider failures, server crashes, or cyber-attacks (including hacking or DDoS attacks) beyond standard security protocols.
- Government restrictions, acts of war, or civil unrest.
In such events, we will make reasonable efforts to resume services as soon as conditions permit.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., medical journals, hosting providers). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in India.
9. Your Rights
Under applicable Indian laws and good data-practice, you have certain rights regarding personal data we hold about you. These include:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to correction: You can ask us to correct or update inaccurate or incomplete information.
- Right to deletion: You may request deletion of your personal data where we are not required to retain it by law or for legitimate business purposes.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time. Withdrawing consent will not affect processing already carried out prior to withdrawal.
To exercise any of these rights, contact us using the contact details at the end of this policy. We will verify your identity before responding to such requests and aim to respond within a reasonable time (typically within 30 days).
10. Cross-Border Transfers
We may transfer personal data to service providers, cloud hosts, or contractors located outside India. Where we transfer data cross-border we will ensure appropriate safeguards are in place (such as contractual data protection terms) and that transfers comply with applicable law.
11. Third-Party Processors
We engage third-party processors (for example, cloud hosting providers, analytics services, payment processors, email providers) to perform services on our behalf. These processors are contractually bound to implement reasonable security measures and process data only as instructed by us.
12. Children and Minors
Our services are primarily intended for adult medical professionals. We do not knowingly collect personal data from children under 18. If you are submitting data that includes information about minors (for example, research data), you must ensure that all necessary consents and anonymization steps are taken before submission.
13. Data Retention and Deletion
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Where no longer required, we securely delete or anonymize the data. For client files related to projects, we delete working copies within 30 days after project completion unless you request longer retention in writing.
14. Security Practices
We use industry-standard organizational and technical safeguards to protect personal data, including access controls, encryption in transit (TLS) and, where appropriate, at rest, periodic security reviews, and staff training. While we make reasonable efforts to protect data, no system is completely secure; please follow best practices (for example anonymize patient data) when submitting sensitive information.
15. Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes we will provide a prominent notice on our website and update the "Last Updated" date in the header.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or need assistance, please contact us at: